Thank you for your patience is a common phrase in customer service. It’s a polite way to tell clients that you’re aware of their frustration and appreciate them waiting. But what happens if you say the same thing over and over again? Clients may get annoyed with hearing this phrase. The same goes for using this term when dealing with other people at work who are experiencing delays or frustrations.
What Does “Thank You For Your Patience” Mean?
We’ve all been in situations where we feel like the person we’re talking to is being patient with us. This can be especially true when you’re interacting with someone for the first time or are working on something important.
“Thank you for your patience” means that you are thanking someone for tolerating something they don’t like or agree with, such as waiting in a long line.
If you want to thank someone for their patience, there are a few ways you could say it:
How to Say “Thank You For Your Patience” : Tips for Client Satisfaction
- I’m sorry about the delay.
- Thanks for being so understanding.
- Thank you for waiting so patiently!
- We appreciate your patience in this matter.
- Thank you for your patience with us during this process!
- I really appreciate your patience as we work through this issue together!
- Thank you again for your patience today, we really appreciate it!
- Thank you so much for being so patient with me today while I worked on this issue. I really appreciate it!
- We’re very sorry that you had to wait so long today. thank you again for your patience!
- Thank you for being patient with me.
- I really appreciate your patience!
- My apologies for being so patient.
- You’re a great listener! Thank you so much for your patience.
- Please accept this gift of thanks as a token of my appreciation for your patience.
- Thank you for waiting while I waited patiently
- Thanks for being so patient, even though I wasn’t very patient myself (haha)
- You’re a saint for being so patient with me!
- Sorry for the delay, but we appreciate your patience!
- Thank you for being so patient with me as I am learning this new role.
- We are very sorry for the inconvenience this may have caused you.
Avoid Saying This To Clients
If you are a consultant or coach, it is important not to use this phrase with clients. It can sound condescending and makes the client feel like they are being scolded by their parents for misbehaving in school. Instead, say “I’m sorry” or “Let’s figure it out together.”
What should you say instead? When you find yourself in a situation where a client has shared something personal with you and then asks for advice about how to handle their situation and after giving them some initial thoughts on how they might approach things. it’s best not to respond with “good luck” or similar language that implies that you believe someone else will be at least as capable of solving their problem as they themselves are.
Be Courteous When Speaking with Clients.
When dealing with clients, you must be courteous. You don’t want to be rude to your customers and it is not a good idea to use profanity when speaking with them. Whether you are sending emails or talking on the phone, it is important that you speak in a patient and polite manner. This can help improve your relationships with clients, which will make it easier for them to work with you.
Thank you for your patience has become a common phrase used in customer service. It’s an easy way to express gratitude without having to come up with something more creative or personal in the moment. However, this phrase is something that can be avoided altogether if you know how to respond appropriately. A simple “I appreciate it!” or “No problem!” can go a long way when speaking with clients who have been waiting on hold for too long.